Frequently asked questions and answers

The newer version of the ointment uses calamine from a different manufacturer, which affects the color of the product. The effectiveness and proportion of other ingredients remain the same.

Yes, the ointment does not contain ingredients with known side effects and can be used long-term. However, we recommend performing a test on a small area of skin before first use.

You can use the ointment up to twice a day. If the skin seems too dry after use, we recommend continuing care with products such as Atopic Cream or Atopic Lotion.

Yes, the ointment is suitable for both face and body. We recommend applying it to the affected areas you want to soothe.

Yes, due to its gentle formulation without essential oils and known allergens, it is suitable for both children and adults.

The ointment is suitable for skin prone to atopic dermatitis, eczema, allergies, psoriasis, rosacea, and other reactive conditions.

Yes, it contains as much as 20% calamine, which helps soothe itchy and irritated skin and has a mild drying effect.

Atopic Balm is a therapeutic ointment designed for intensive care of itchy, irritated, and inflammation-prone skin. It is used on areas where eczema, allergic reactions, dermatitis, or other sensitivity changes occur.

Yes. Atopic Cream is an excellent complement to more intensive care with Atopic Balm or Zinc Balm. It is used in the phase when the skin needs additional moisture and protection after symptoms have calmed down.

No. The cream is not a medicine but a support for skin care. It is used to relieve symptoms such as dryness, itching, and sensitivity. For treatment, a comprehensive approach and consultation with a healthcare professional are recommended.

The cream contains borage oil, black cumin oil, mango butter, panthenol, allantoin, vitamin E, sunflower oil, and other moisturizing and soothing ingredients.

No. The cream does not contain fragrances, alcohol, gluten, colorants, or mineral oils, making it especially suitable for very sensitive skin.

You can apply the cream several times a day or as needed, preferably after showering, when the skin is still slightly damp.

Yes, the cream is suitable for both face and body. Its gentle and nourishing formula is safe to use even on sensitive skin areas.

Atopic Cream is designed for sensitive, dry, and reactive skin prone to allergies, itching, atopic dermatitis, eczema, rosacea, or psoriasis.

About SkinFairytale

SkinFairytale is not just a brand, but a story that combines a passion for skincare and a commitment to finding the best solutions for the whole family.
Our journey began with the desire to provide care that is not only effective, but also safe and without side effects for all skin types, especially the most sensitive ones. Every product we create is the result of a thoughtful selection of ingredients. We believe that true power lies in the combination of nature and science, creating products that truly improve the health of your skin. Because your skin deserves everything it needs - without unnecessary compromises.

About us
  • Honest to your skin

    Ingredients are selected based on the desired effect and not just their classification on the label.

  • Dermatologically tested

    We perform testing in an independent laboratory in collaboration with a dermatologist.

  • 60,000+ satisfied customers

    Grateful for your trust throughout the years.

  • Fast delivery

    Orders placed by 12:00 during the working week will be shipped the same day.