Shopping on SkinFairytale.si is quick and easy! Once you have selected a product, check the desired quantity and click the “Add to cart” button. Your full cart will then be displayed, where you can click “Proceed to checkout” after adding all the products and follow the steps to complete your order.

No, you can also shop as a guest. If you register, however, you can track the status of your orders and always have them at hand. We also offer additional benefits to registered customers. 😉

Of course - we occasionally hide them on our social media (Instagram stories are the place to look 👀). We recommend following us so you don't miss out on any offers!

When completing your order, simply enter the code in the “Discount code” field and click the “Apply” button. The discount will automatically be deducted from the order value if the code is valid.

It depends on the promotion - sometimes discounts can be combined, and sometimes they cannot. Always check the terms of the individual promotion, which will clearly state whether discounts can be combined.

First, check that you entered the code correctly (uppercase/lowercase letters, spaces). If the code still doesn't work, check its validity or terms of use. You can always email us at skladisce@skinfairytale.si for assistance.

New visitors and loyal customers of our store can often find a little secret perk! We recommend signing up for our newsletter and following us on social media - sometimes it pays to do a little digging. 😉

Yes, SkinFairytale occasionally prepares very special offers - for launching new products, holidays, birthdays … If you want to be among the first to discover them, sign up for our newsletter!

The easiest way is to sign up for our newsletter or follow us on Instagram and Facebook. That way, you’ll always stay up to date - without missing any discounts or new products.

In our online store, you can choose from various secure payment methods:

• credit cards (Visa, Mastercard)
• cash on delivery
• payment by pro forma invoice (bank transfer)
• PayPal

At checkout, choose the option that suits you best.

Of course. During checkout, select the “payment by pro forma invoice” option. You will receive the bank transfer details by email, and we will ship the package as soon as we receive the funds.

Yes, of course. When placing your order, enter your company details, and the system will automatically issue an invoice with all the required information. If you need help, email us at info@skinfairytale.si.

Yes! We offer digital gift cards worth €10, €25, €50, and €100. The perfect gift for anyone who loves high-quality, gentle skincare.

When completing your purchase, enter the code you received by email in the discount code field. The voucher amount will automatically be deducted from the value of your order.

Yes, all payments are processed through secure and trusted providers. We use protected connections and do not store your card details. Your security matters to us!

Currently, you can use one gift voucher per order. However, if you have multiple vouchers, you can email us at info@skinfairytale.si and we will find the best solution together.

You can cancel your order yourself in your user profile (if you registered when placing the order). Alternatively, you can call us at 040 627 644 or email us at skladisce@skinfairytale.si, and we will arrange the cancellation for you.

You can change the delivery address immediately after placing your order - call us as soon as possible at 040 627 644 or email us at skladisce@skinfairytale.si so that we can intercept the package in time and correct the details before it leaves us.

Unfortunately, it is no longer possible to change the payment method after placing an order. If you experience any problems, please contact us and we will find the best solution together.

Yes, in most cases you can! Call us as soon as possible at 040 627 644, and we’ll check whether it’s still possible to modify your order.

First, check your spam folder. If the message isn't there, call us at 040 627 644 or email us at skladisce@skinfairytale.si so that we can check together whether the order was successfully placed.

The "pending" status means that we are still waiting for payment confirmation or additional information. If you have not received a confirmation by email, please contact us at 040 627 644 or skladisce@skinfairytale.si - we will quickly check what the issue is.

Of course, write your preferred date in the comments, and we will hold the package in the warehouse until your desired shipping date. Since the package will be prepared in advance, the GLS delivery service will send a message with the package details, but the package will still be shipped on your desired date.

If you registered when placing your order, you can track its status in your profile on the website. If you placed the order without registering, you can always contact us at 040 627 644 or skladisce@skinfairytale.si.

We will send the tracking number to your email as soon as we dispatch the package. If you cannot find the message, please also check your spam folder or contact us.

Delivery within Slovenia currently costs €3.90, but this may change occasionally. The exact amount will always be shown at checkout.

Of course! Delivery within Slovenia is completely free for all orders over €80.

We send packages via GLS courier service, which provides fast and reliable delivery.

We ship your order within 1–3 business days of receiving payment. GLS usually delivers the package on the next business day after receiving it. Due to the increased number of orders, delivery times may also be extended, so we kindly ask for your understanding and will do our best to ensure that you receive your package as soon as possible.

If you have any delivery issues, email us at skladisce@skinfairytale.si or call us on 040 627 644. We’ll be happy to help you find a solution!

We currently do not offer personal order pickup. We deliver all products to your address via the GLS courier service.

Yes, we also ship abroad - currently to European Union countries, which you can select from the drop-down menu when entering the package delivery details.

Yes - all packages are safely and carefully packed so that the product remains undamaged during transport. We use protective materials that are also suitable for delicate products.

Unfortunately, returns of opened and used products are not possible, except in cases of a valid complaint (e.g. a damaged product or a manufacturing defect). If you have a problem, please contact us - we will always try to help you.

An unopened, unused, and undamaged product can be returned within 14 days of receiving the package. Send us a message at skladisce@skinfairytale.si so we can arrange the return.

If the product is not as it should be, send us an email within 8 days of receiving the package with a brief description of the issue and attached photos. We will process your complaint and get back to you with a solution as soon as possible.

Oh no! Thank you so much for letting us know. Email us at skladisce@skinfairytale.si or call us on 040 627 644, and we’ll quickly arrange an exchange or refund.

Oops! If anything is missing, please contact us as soon as possible at skladisce@skinfairytale.si or call us on 040 627 644 - we will check the stock and order, and send all missing items to your address at no extra cost.

We will respond to your complaint within 8 days and implement the solution (replacement, refund, etc.) as quickly as possible, usually within this period.

Yes - most of our products come in tamper-evident packaging (e.g. protective films or seals), but the type of protection depends on the product.

After receiving the returned product and confirming that it is in its original condition, we will refund the purchase price to your bank account or issue a voucher that you can use with your next order. Refunds are usually processed within 7 business days of the return being approved.

No, our products are not tested on animals - neither we as a brand nor our ingredient suppliers do this. Although we do not have an official cruelty-free certificate, we are a Slovenian cosmetics brand that complies with European legislation, which prohibits testing cosmetics on animals. Our focus is on high-quality ingredients and formulas that are effective, gentle, and safe.

Yes, on our website we sell exclusively our own SkinFairytale products, which we develop with love, expertise, and a keen understanding of the needs of sensitive skin.

When the product is back in stock, we will announce it on our website and social media. You can also sign up for notifications directly on the product page - as soon as the product is available again, you will receive an email notification.

We currently do not offer testers or samples. Nevertheless, most of our products are designed to provide the skin with a feeling of comfort and relief from the very first use.

Of course! Our products are specially developed with sensitive and atopic skin in mind. We especially recommend ZincBalm, AtopicLotion, AtopicBalm and AtopicCream, which are extremely popular among users with these types of concerns.

Yes, all SkinFairytale products are safe to use during pregnancy and breastfeeding. The formulas are carefully developed without potentially harmful ingredients.

Many of our users report noticing the first changes after just one or two days of use - their skin feels calmer, more hydrated and less irritated. Of course, this varies from person to person and from product to product.

For sensitive facial skin, we especially recommend our AtopicCream - a moisturizing and nourishing cream that soothes, restores, and strengthens the skin’s natural barrier.

Yes, all our products are also suitable for use on children. The formulas are gentle, skin-friendly, and free from unnecessary irritants. The only product we recommend using only on children over 2 years old is RenewCream, due to a possible reaction to essential oils.

We are happy to help! For information, write to us at info@skinfairytale.si; for assistance with orders and delivery, write to us at skladisce@skinfairytale.si, or call us on 040 627 644 (every weekday between 8:00 and 15:00).

We are here for you with any questions about skincare, combining products, or choosing the right routine. Write to us at info@skinfairytale.si or send us a message on social media - Katarina will be happy to advise you!

We always strive to respond as quickly as possible - often within just a few hours, and no later than two business days. Thank you for your patience if we occasionally take a little longer. 💚

Yes! You can call us at 040 884 887 every working day between 9:00 and 15:00. If we do not answer immediately, we will call you back as soon as possible.

Of course! We are very active on Instagram and Facebook, where you can contact us at any time - Katarina, our skincare expert, often responds there in particular.